Answer customers faster, in your own voice.
Most customer emails ask one of the same twenty questions. Answering them well still takes time, especially when the person who knows the answer is busy. AI can draft the reply. Your team stays in charge of what gets sent.
Sound familiar?
- A shared inbox that fills up faster than it empties
- The same questions answered again and again, often slightly differently
- Replies wait until a particular person has time
- New staff take weeks to learn the right answers
What we build
- Draft replies based on your own policies, prices and past answers
- Sorting of incoming messages by type and urgency
- A human approval step before anything is sent, by default
- A growing library of approved answers your whole team can use
What it can look like
A small business with a busy enquiries inbox. Common questions get a drafted reply in the team's own tone, linked to the relevant policy, ready to check and send. Unusual messages are flagged for a person to handle.
An illustrative scenario showing the shape of the work, not a specific client.
When it isn't an AI job
We don't put unsupervised chatbots in front of your customers. If your volume is low, a set of good saved replies may be all you need.
Talk to us about customer replies.
Describe how it works today and what's frustrating about it. We'll come back with an honest view on whether it's worth automating, and how.